Shipping policy

Shipping

We ship across India, straight to your door by courier.

Orders are dispatched within 24–48 hours of confirmation (Monday to Saturday).
Delivery usually takes 7–10 working days from dispatch, depending on your location. As perfume is alcohol-based, some pin codes are served by surface courier, which can add a little time.
You will receive a tracking link by email as soon as your order ships.

Orders below ₹899: a delivery charge of ₹150, shown at checkout before you pay.
Orders of ₹899 and above: free shipping.

Please check your parcel when it arrives. If the packaging looks damaged or is leaking, refuse it where you can.
If you notice damage or leakage after accepting, tell us within 48 hours with a photo — an unboxing video helps most. We will make it right. See our Refund & Replacement Policy.
Please make sure your address and phone number are correct at checkout. We cannot be responsible for delays or non-delivery caused by incorrect or incomplete details.

Questions?

support@xivora.store · Monday to Saturday, 10 AM–5 PM IST