Frequently asked questions
How can I contact X'IVORA?
You can reach our customer support team through our Contact Us page or by emailing us. We aim to respond to all enquiries within one business day.
What are your customer support hours?
Our support team is available Monday to Saturday during standard business hours. Messages received outside these hours will be addressed on the next working day.
Which payment methods do you accept?
We accept major credit and debit cards, UPI, net banking, wallets and other secure payment options displayed at checkout.
Are X'IVORA perfumes suitable as gifts?
Yes. Our elegant packaging and versatile fragrance collection make X'IVORA an ideal gift for birthdays, anniversaries, festive occasions and other celebrations.
Are X'IVORA perfumes authentic?
Yes. Every X'IVORA fragrance is designed, manufactured and quality-checked to ensure consistent quality before it reaches you.
What is the X'IVORA Discovery Set?
The Discovery Set allows you to experience a selection of our fragrances before purchasing a full-size bottle, making it easier to find your signature scent.
How long do X'IVORA perfumes last?
Our Eau de Parfum formulations are crafted for long-lasting performance. Depending on factors such as skin type, weather and activity, you can typically expect 6–10 hours of wear.
Why does the fragrance smell slightly different on different people?
Fragrance interacts with your skin's natural oils, body chemistry, environment and even the weather. This means the same perfume may develop differently from one person to another, creating a unique scent experience.
Are X'IVORA perfumes suitable for everyday wear?
Absolutely. Our fragrances are designed to complement both everyday moments and special occasions, allowing you to wear luxury with confidence every day.
How should I apply perfume for the best results?
Spray your perfume onto pulse points such as the wrists, neck and behind the ears. Avoid rubbing your wrists together after application, as this can alter the fragrance's natural development.
How should I store my perfume?
Store your perfume in a cool, dry place away from direct sunlight, heat and humidity to help preserve its fragrance and quality over time.
Is X'IVORA an Eau de Parfum (EDP)?
Yes. All X'IVORA fragrances are formulated as Eau de Parfum (EDP), offering a richer fragrance concentration and longer-lasting performance compared with Eau de Toilette (EDT).
Are your perfumes unisex?
Our collection includes fragrances designed to appeal to different preferences. Rather than focusing strictly on gender, we encourage you to choose the scent that best reflects your personality and style.
Can I return my perfume?
For hygiene and safety reasons, opened perfumes cannot be returned. However, if you receive a damaged, defective or incorrect product, we'll gladly assist with a replacement or refund.
What should I do if my product arrives damaged?
Please contact us within 48 hours of delivery with your order number and clear photos of the product and packaging. Our team will review your request and resolve it promptly.
When will I receive my refund?
Once your return or refund request is approved, refunds are typically processed within 5–7 business days, depending on your payment method and bank.
Can I change my delivery address after placing an order?
If your order has not yet been dispatched, please contact our customer support team as soon as possible. We'll do our best to update your delivery details.